Sent out a mass email and it says "dropped"?

Q:  I sent out a mass email and it says "dropped" - what does this mean?

A: "Dropped" means that they had previously unsubscribed or spam and the system did not deliver it.
 

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Comments

  • Avatar
    Helen Chong

    I have the same problem and it dropped even my closest contacts who said they didn't unsubscribe me or dont' even have a spam filter. I sent out 150 and most were dropped.

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    Chad Dixon

    I tried applying a workflow to myself, and it says the emails were dropped... ?

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    Robert Jory

    This is very disturbing. And the above dates are recent. I have a bunch of drops and now I am afraid to delete them as they could be good. We have to rely on our system to deliver emails. Isn't that the whole purpose of Realvove? he system needs an unsubscribe status that definitely tells me someone clicked unsubscribe. Please let me know if this is in the works as it is critical.

  • Avatar
    Carlyn Lowery

    Same here, I have been using realvolve for broadcast emails recently to try it out, and it seems like I now need to immediately go to Mailchimp or something else.

  • Avatar
    Simon Hudson

    I just did a mass email and most if not all were dropped as well. Something is definitely wrong....starting to see that many of them did go through but wondering why some of them did not

     

    Edited by Simon Hudson
  • Avatar
    Susan Flores

    Hoping for an update as well, just invited my SOI to my home buyers seminar and way too many got marked "dropped" when I know they are personally close contacts that have received my emails in the past.

  • Avatar
    Stephanie Souza-Breault

    Same problem - many are being dropped that I KNOW did not unsubscribe.

    I am new to Realvolve and have only sent out 2 mass emails. The people that unsubscribe - do you manually delete them out of your system or does the system KNOW not to send them anything from this point forward? I want to respect their wishes but don't want to delete contact info if I dont need to.

    Thanks

  • Avatar
    Zelda Cain

    I just sent out my first mass email and received dropped notifications from many of the contacts. There were only 95 emails that I tried to send to. Does this mean they did an unsubscribe from someone else who has Realvolve and the system remembers the email address to forward the drop. These are contacts I recently made at a symposium and they requested additional information about a product I am offering to their employees. I know they did not unscribe from my emails as this is the first time I have tried to contact them and at their request. Please advise.

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    Administrative Assistant

    Is anything being done to correct this? Many of our known close contacts did not unsubscribe and also don't have spam filters but they are getting kicked back to us and not sent. This is what we want to use the system for and can't use it to do this now.

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    Robert Jory

    This is what I use the system for also. We are going to move to MailChimp

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    Administrative Assistant

    Is there a way to break your list up into 100 emails at a time for one tag group? Or is there a way around this so that there aren't all of these dropped emails from contacts you know want the emails and have always gotten them before?

  • Avatar
    Carlyn Lowery

    I ended up moving to sendgrid for sending group emails. Cheaper than other options and used by many very large companies. It would be nice if Realvolve made an interface to sendgrid and/or some of the other systems until there is engineering time to get all this working within Realvolve

  • Avatar
    Administrative Assistant

    Thank you!

  • Avatar
    Ken Smith

    Yeah, this is crazy. Our COI list has been receiving e-mails for years. Really irritating to be forced to locate another vendor just for e-mailing. Another expense due to a system inadequacy. Threatening us with termination of our account is seems a bit harsh, though. isn't there a way to fix the problem???

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