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Email Facts - Two Kinds of Email


Email Facts


Q: - What will people see as your Reply To when you send them an email from Realvolve?

A: - The email address that you use in Realvolve in Settings, My Account, Email Address.

There are two kinds of email in Realvolve:

1) In the Email Tab in the Contact record. That one displays - not stores - all email to and from that Contact, in your email account (such as Gmail). If you completely delete an email from your email account, it will no longer display in Realvolve. It does not display emails sent using Realvolve Email, the exceptions being when you BCC, and Notifications, in which case it will show in the Email Tab.

That is the email that you specify in Settings, Emails, Connect Your Email Account. It does not display other users' email correspondence with that Contact. It only displays what is in your account. We are working on adding that.




2) In the Contact Record in the Radar screen in Notes and Correspondence. This displays emails that have been sent using Realvolve's Email, and any replies to that email (as long as they replied using that email and the address that is in their contact record). Any emails sent out using Workflows will display here.




Take a look at this article for a list of common IMAP details for setting up your Email Account!

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