Q: How do I get help from the Realvolve Team?
A: We have: “CHAT” and “SUBMIT A SUPPORT TICKET”.
Q: What’s the difference?
A: LIVE CHAT is for when you have to have your answer right away.
SUPPORT TICKETS are for when you can wait for a few minutes to a few hours and are the ONLY good place for feature requests and enhancements.
Q: How do I access these?
A: When you’re in Realvolve, if you look at the bottom of your screen in the black footer, you will see "Submit a Support Ticket" and the red "Chat" button will be a little further to the right.
Q: When can I get this help?
A: Someone is available for both from 9:00 AM EST to 8:00 PM EST, Tuesday and Thursday, and from 9:00 - 6:00 Monday, Wednesday and Friday. If you get to the Chat and there is no one available, you will be re-routed to create a support ticket and that will be answered as soon as humanly possible within those same hours. If you do not get an answer on Chat, it means we are not available so posting it on the Facebook "Realvolve Community" group will not get a faster response from us.
As always it is our primary goal to make you ecstatic that you are here with us at Realvolve. Thanks so much for being part this journey!