How do I get help from the Realvolve Team and When?

Q: How do I get help from the Realvolve Team?

A: We have: “LIVE CHAT SUPPORT” and “SUBMIT A SUPPORT TICKET”.

Q: What’s the difference?

A: LIVE CHAT is for when you have to have your answer right away. We can also screen share with you on the Chat if need be and if it makes sense we’ll get on the phone with you there as well.

SUPPORT TICKETS are for when you can wait for a few minutes to a few hours and are the ONLY good place for feature requests and enhancements.

Q: How do I access these?

A: When you’re in Realvolve, if you look at the bottom of your screen in the black footer, you will see "Submit a Support Ticket" and "Live Chat".

Q: When can I get this help?

A: Someone is available for both from 9:00 AM EST to 8:00 PM EST, Tuesday and Thursday, and from 9:00 - 6:00 Monday, Wednesday and Friday. If you get to the Chat and there is no one available, you will be re-routed to create a support ticket and that will be answered as soon as humanly possible within those same hours. If you do not get an answer on Chat, it means we are not available so posting it on the Facebook "Realvolve Community" group will not get a faster response from us.

As always it is our primary goal to make you ecstatic that you are here with us at Realvolve. Thanks so much for being part this journey!

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Comments

  • Avatar
    Helen Cummins

    Hi this is Helen. I am trying to set up a recurring calendar event but it doesn't seem to work. Can you check or help?

  • Avatar
    Margaret Kaufmann

    It would help if you actually had the "Live Chat" feature available, that you mentioned. Poor service... canceling account!

  • Avatar
    Gary Hall

    Hello Helen. I'm very sorry to hear that. Not sure what happened but our Live Chat has been open all day. Is there something I can help you with?

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