Notification when someone unsubscribes from an email?

Q: If someone unsubscribes from a realvolve marketing email do we get any type of notification?

A: Yes, the "notification" bell should show a new message and you can click on the bell to see the name.

 

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Comments

  • Avatar
    Devin Jensen

    what about if they did it on accident

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    Gary Hall

    Have them go back to that email and click on the Unsubscribe Link. They will then have the option to change their subscription settings.

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    Bradley Call

    Good morning Gary, can you tell me how I can get a "list" of those who've unsubscribed? Or, better yet, will the system automatically prevent me from sending another blast type email to those who've unsubscribed?

  • Avatar
    Gary Hall

    There is no list, but they will not receive any more Promotional/Marketing emails from our system. They can still get "Transactional" emails though.

  • Avatar
    Meagan Henry

    Is there a quick place in the contact record where we can see if they've unsubscribed in the past? Without having to scroll through all the emails to look for an "unsubscribe"

  • Avatar
    Gary Hall

    Meagan - There is not but we have plans to add that at some point. No ETA.

  • Avatar
    Andrew Plank

    I'd love to see the system tag contacts as "Unsubscribed - Marketing" or similar. Pruning the database is much easier when I know who's not receiving communications.

  • Avatar
    Meagan Henry

    I agree - especially when we also send emails out of another platform, like mailchimp. We need to make sure when someone unsubscribes from realvolve, we also unsubscribe them from other places, it's difficult now to do that.

  • Avatar
    Lisa Gowder

    Is there a way to mark someone to never be contacted in any way (transactional or marketing)? We're almost inclined to totally remove the contact, but would like to have a record of any activity.

  • Avatar
    Gary Hall

    To stop a contact from receiving any group communications such as blast emails (versus individual emails), go to the Contact Tab, Record Details, Active Contact and change it to No.

  • Avatar
    Lisa Gowder

    Thanks, Gary. To test, I unsubscribed a test contact by sending a marketing email and unsubscribing. I then received the following message in my browser, "Opt out successful. Marketing. This is any email that is used for marketing purposes".

    I then went back to the contact record, but the contact's "Active Contact" status is still set to "Yes". What takes place in the contact record when someone unsubscribes?

  • Avatar
    Gary Hall

    Lisa - There is no field/indication in the Contact record when someone unsubscribes. The Active Contact status is something you do manually to stop future blast emails to that person. When someone unsubscribes, our email server unsubscribes them and it's noted in there so they won't get future Marketing emails.

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    Lisa Gowder

    Can we set it up so that we get an email for whenever someone unsubscribes? I'm afraid the pop-up messages will be missed. This will prompt us to go into their contact record and manually set them to inactive.

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    Gary Hall

    You don't need to change them to inactive. If someone unsubscribes, they will no longer get marketing emails automatically.

  • Avatar
    Ryan Robinson

    Hi Gary. Following this thread, have any updates been made? I am looking to purge my contacts by sending out some mass marketing emails. But my goal is to delete those contacts that unsubscribe. Is there a way to automate that? Thank you.

  • Avatar
    Gary Hall

    We are more than happy to have you doing blast emails to your "opted in" contacts. By that I mean a clean list with people who have acknowledged that they want to receive emails from you and that are known good email addresses. What we do not allow is to use Realvolve to "clean" your database. With contacts who have not opted in or with old or untested email addresses you'll need to use a third party. Doing blast emails to a database who are not opted-in would damage our email reputation and cause servers to start blacklisting us. Our email server will alert us when this is being done. That would result in emails bouncing for all of our users which we can not have. Once you have cleaned up your database and established that they welcome email from you, then it will be fine to use Realvolve for it. OK?

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    Rachel Davenport

    Hi Gary,

    We've had problems with people unsubscribing to one email, deleting the email, and when we ask them to resubscribe they can't/won't find the email they unsubscribed from and are asking us to sign them back up. It happens about once a month. Is there a way for us to manually add them back or remove them from the unsubscribe list on the back end?

    Thanks!

  • Avatar
    Gary Hall

    I've created a Support Ticket for you Rachel. We'll get them back for you.

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