Transactions in the email template with only one seller?

Q: I have a listing with 3 unrelated sellers. If I use [[greeting]] in the email template, it gets addressed to the husband and wife of the first seller. The wife is not a seller on this transaction. If I use the seller's first names, the template looks weird for transactions that only have 1 seller. Do I need to make a separate set of templates and workflows for this situation?

A: You could change the greeting in the contact info of the first seller for this particular listing.

Q: Which brings up another question, basic I know. What info does the [[greeting]] pull from generally?

 

A:  It pulls the names from the contact greeting information. Right under relationship info.

 

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