Q: I'm categorizing contacts into groups:
A - 2 emails a month and 1 call per month.
B - 2 emails per month and 1 call per quarter.
C - 2 emails a month.
Should I use the existing A B C D (under the contact photo) or should I create tags for this instead?
A: Using the ABCD system allows you to visually see your groups in the contact list. It changes the color according to the grade. Tags do not do that.